Privacy Policy

1. Scope of this policy

This Privacy Policy explains how Nexus ToolPal (“we”, “us” or “our”) handles personal information collected through nexustoolpal.com, including the Request a Quote form, email communications and related business interactions.

This policy applies to website visitors and business contacts. Separate contract terms may apply to confirmed orders, suppliers or other commercial relationships.

2. Information we collect

Information you provide

• Business contact details, such as name, company, work email, telephone number and country or market.
• Enquiry and quotation details, including product category, specifications, target quantity, intended market, packaging, branding, sample and delivery requirements.
• Files or references you choose to submit, such as drawings, logos, packaging artwork or product links.
• Messages and records of our communications with you.

Information collected automatically

When you visit the website, hosting, security, analytics or consent technologies may collect limited technical data such as IP address, browser and device type, referring page, pages viewed, approximate region, date/time and diagnostic logs. If you arrive through a campaign, we may also collect UTM parameters, fbclid and the landing page associated with the visit.

Please avoid sending unnecessary sensitive personal information through our enquiry forms.

3. How we use information

We may use information to:

• Respond to enquiries and prepare quotations, samples or project assessments.
• Evaluate product, branding, packaging, compliance and logistics requirements.
• Communicate about an enquiry, order or ongoing business relationship.
• Operate, maintain, troubleshoot and protect the website.
• Prevent spam, fraud, misuse and security incidents.
• Understand website performance and improve our products, content and customer experience.
• Meet applicable accounting, recordkeeping, dispute-resolution and legal obligations.

Where required by applicable law, we rely on an appropriate legal basis such as your consent, steps requested before entering a contract, performance of a contract, legitimate business interests or compliance with legal obligations.

4. Cookies, analytics and advertising technologies

We use essential storage for website security, enquiry forms and basic functionality. Essential technologies cannot be disabled through our preference tool because the website may not operate correctly without them.

With your permission, Google Site Kit and connected Google services may use analytics technologies to measure visits, page use, device information and website performance. If configured, Meta Pixel may measure page views and verified quote-request events so we can understand and improve advertising performance. Meta Conversions API may also be connected through an authorised partner integration and is used only in accordance with the consent and configuration applied to the website.

Advertising attribution data may include UTM campaign parameters, Facebook Click ID (fbclid), the first landing page and referring page. When you submit an enquiry, these details may be saved with the enquiry so we can identify which campaign produced the request.

Non-essential analytics and marketing storage is denied by default until you make a choice. You can accept all, reject non-essential technologies or save category-level choices through the banner. Select “Privacy choices” at the bottom of the website to change your preference later. You can also restrict or delete storage through your browser settings.

5. Sharing and service providers

We do not sell personal information. We may share limited information only when reasonably necessary with:

• Website hosting, email, form, security, analytics and IT service providers.
• Relevant manufacturers, product specialists, quality, packaging or logistics partners when needed to assess or fulfil your project.
• Professional advisers, authorities or other parties where required by law or necessary to protect legitimate rights and security.
• A successor organisation in connection with a genuine merger, restructuring or transfer of business, subject to appropriate safeguards.

Service providers and partners should receive only the information needed for their role and are expected to handle it appropriately.

6. Data retention and security

We retain information only for as long as reasonably needed for the purpose for which it was collected, including enquiry follow-up, project records, legal obligations, security, accounting and dispute handling. Retention periods may vary according to the type of information and relationship.

We use reasonable administrative and technical measures intended to protect information. However, no internet transmission or storage system can be guaranteed to be completely secure. Please use appropriate care when sending confidential drawings, commercial information or personal data.

7. International processing

Because we serve international B2B customers and may use service providers in different locations, information may be processed or accessed outside your country. Where applicable, we take reasonable steps to use appropriate contractual or other safeguards for such transfers.

8. Your choices and privacy rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. These rights may be subject to legal limitations and verification of your identity.

You may opt out of non-essential marketing communications by using the unsubscribe method provided or contacting us. Transactional and enquiry-related messages may still be sent when necessary.

To make a privacy request, email global@nexustoolpal.com with the subject “Privacy Request”. Please do not include unnecessary sensitive documents in the first message.

9. Children’s privacy

This website is intended for business customers and is not directed to children. We do not knowingly seek personal information from children. If you believe a child has provided information to us, please contact us so we can review the request and take appropriate action.

10. Changes to this policy

We may update this Privacy Policy when our website, services or legal requirements change. The “Last updated” date at the top of this page identifies the current version. Material changes may be highlighted on this page where appropriate.